“No, seriously, what are you?”
If you’re here, you’ve probably looked at my CV and portfolio and wondered where exactly I fit. I’m a bit of a writer and a dash of designer, with a little sprinkling of code. I consider myself a T-shaped content designer who gravitates towards user requirements, task analysis, and problem solving within creative teams. By observing and asking questions, I identify the gaps or inefficiencies that are causing friction, research possible solutions, and work with teams to get them fixed.
Sometimes that means I’ll be part of the design team launching UI or marketing projects to various stakeholders, other times, I’ll need to write plain language guides, or a set of procedures to ensure teams are talking and deadlines are getting met. More often than not, it’s just a series of quick wins to get the team into a good state to deliver worthwhile products to the customer, and it can be small, like figuring out how to import XML with jQuery, or big, like performing a full content audit and defining the required page tables. I’ve grown each of my roles to have a dual UX vision: looking outward at the best customer experience, and inward, at the best team experience.
As a lifelong learner, who is naturally curious and self-directed, I’m looking forward to meeting the team I’ll pivot to next.